Social media, a young field, can and will change rapidly. Face book is forever changing the look and feel of their site. Tiwitter too has changed their user interface. Sean Howard’s recent post, 5 Fabulous Facebook tips, demonstrates this as it was outdated by the time it hit cyber space.
While Sean’s tips were good and useful in the old look of Facebook format, he came under fire by readers for posting outdated information. Specifically, the post used screen shots from the old Facebook page layout and suggested certain best practices for a corporate Facebook page. As I said earlier the information was good but because it was in the old format a few readers took issue with the post. This is a prime example of how the social media landscape can quickly change.
Another negative comment was in response to the title of Sean’s post, “5 Fabulous Facebook tips.” Apparently, the word “Fabulous” set an expectation in the reader’s mind that the out dated information just did not meet. The lesson is to deliver what you promise.
I do have to applaud Sean for his tactful courteous response to user comments. From this perspective Sean’s post, comments and responses are a good example of how to deal with less than favorable feedback.
As a blogger, it is inevitable that one day I will face opposing points of view. How I deal with that will determine my longevity and influence. What did I learn from this? Give a timely response that is professional and correct the information if necessary.